At Shree Ram, we take pride in the quality and craftsmanship of our fine jewelry. If for any reason you are not completely satisfied with your purchase, we are here to make the return process smooth and transparent.

Eligibility for Return

• Returns are accepted within 7 days of receiving your order.

• Items must be:

  • Unworn and unused

  • In their original condition and packaging

  • Accompanied by the original receipt, tags, and any certificates provided

• Custom-made, engraved, or personalized items are not eligible for return, unless there is a manufacturing defect.

How to Initiate a Return

1. Contact our customer service team at [your email or WhatsApp number] within 7 days of delivery.

2. Provide your order number, item details, and reason for return.

3. Once your return is approved, we will send you instructions and the return address.

4. Pack the item securely and ship it using a reliable courier. Shipping costs for returns are the customer’s responsibility (unless the item is defective or incorrect).

Refunds

• Once we receive and inspect the returned item, we will notify you of the refund approval.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping fees (if any) are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

• Notify us within 48 hours of receiving your order.

• We will arrange a replacement or full refund at no extra cost to you.

For assistance, please contact us at:
📧 shreeramgoldsmithllc@gmail.com
📞 +97142246019

We value your trust and are committed to ensuring your experience with Shree Ram is nothing less than exceptional.